Last Updated: March 8, 2026
1. Overview
We want you to be completely satisfied with your purchase. This policy outlines the circumstances under which we offer refunds or replacements.
2. Eligibility for Refund
2.1 Damaged or Incorrect Items
If you receive damaged or incorrect items, please contact us within 48 hours of delivery with photos of the damaged items. We will arrange a replacement or refund.
2.2 Missing Items
If items are missing from your order, contact us within 48 hours of delivery. We will investigate and resolve the issue.
2.3 Quality Issues
If products do not meet quality standards (e.g., expired, spoiled), contact us immediately with photos. Valid claims will receive a full refund or replacement.
3. Non-Refundable Items
- Items damaged due to improper storage by the customer
- Items used or consumed beyond inspection
- Change of mind after delivery
- Products held by customs due to customer's country restrictions
4. Refund Process
- Contact us at support@nigerianfoodstore.com with your order number and issue details.
- Provide photos if applicable.
- We will review your request within 2-3 business days.
- Approved refunds will be processed within 5-10 business days.
5. Refund Methods
- Refunds will be issued to the original payment method.
- Store credit may be offered as an alternative.
6. Cancellations
Orders can be cancelled within 2 hours of placement for a full refund. After this period, orders in processing cannot be cancelled.
7. Shipping Costs
Shipping costs are non-refundable unless the return is due to our error.
8. Contact Us
For refund requests, email support@nigerianfoodstore.com with subject line "Refund Request - Order #[Your Order Number]".